Finansia Collection Management System (FiCoMS) is an end‑to‑end collections and recovery platform that helps lenders and revenue teams manage overdue accounts with speed, transparency, and control. It centralizes case intake, applies configurable strategies to prioritize workloads, and guides agents through consistent workflows—from early reminders to negotiation, restructuring, and escalation—while maintaining a complete audit trail.

FiCoMS supports omnichannel outreach and seamless payments, enabling teams to track promises to pay, set up payment plans, resolve disputes, and monitor outcomes in real time. Interactive dashboards, aging analyses, and KPI reports provide the insight needed to improve recovery rates and compliance without sacrificing customer experience.

Key capabilities:

• Centralized case and contact management with segmentation and scoring
• Rules-driven workflows for soft, hard, and legal collections
• Omnichannel communications (phone, SMS, email, letters) with templates
• Promise-to-pay, settlements, and payment plan management
• Dispute handling, exceptions, and break‑promise follow‑ups
• Agent worklists, queue management, and productivity tracking
• Real-time dashboards, portfolio analytics, and regulatory reporting
• Role-based access control, audit logging, and configurable permissions
• Integration with core systems and payment gateways via APIs
• Flexible deployment options (cloud or on‑premises)

Designed for banks, fintechs, MFIs, telecoms, utilities, and enterprises, FiCoMS streamlines the collections lifecycle, reduces manual effort, and strengthens compliance while helping teams recover more, faster.

Finansia Collection Management System (FiCoMS) is developed by Iwan Setiawan (PT. Finansia Multi Finance) - 2004. The most popular version of this product among our users is 1.0. The name of the program executable file is CNewFiCoMS(Motor).exe.

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